Introduction
Welcome to Gemnah. By accessing or using our website, you agree to these Terms & Conditions. Please read them carefully before placing an order.
Products
We make every effort to present our products as accurately as possible. However, slight variations in color may occur due to lighting, photography, or screen settings.
All products are subject to availability.
Pricing
All prices are listed in Egyptian Pounds (EGP).
We reserve the right to update prices, product details, or promotions without prior notice.
Orders
Placing an order through our website does not guarantee its acceptance.
We reserve the right to cancel or refuse any order due to product availability, pricing errors, incomplete customer information, or any unforeseen circumstances.
Shipping & Delivery
Delivery times are estimates and may vary depending on your location.
Customers are responsible for providing accurate delivery information.
Shipping fees are non-refundable once the order has been dispatched.
Inspection, Returns & Exchanges
Customers are entitled to inspect their order upon delivery.
A maximum of 5 minutes is allowed to inspect the items while the courier is present.
If the customer decides not to receive the order during this inspection period, the order may be returned immediately to the courier. In this case, the customer is only responsible for paying the shipping fee.
Once the customer accepts the order and completes the payment, the sale is considered final.
Returns, exchanges, or refunds are not accepted after the courier leaves or after the order has been received and paid for.
Intellectual Property
All content on this website—including product designs, photographs, logos, graphics, text, and branding—is the exclusive property of Gemnah and may not be copied, reproduced, distributed, or used without prior written permission.
Privacy
We respect your privacy and handle your personal information responsibly.
Your information is used solely for processing orders, arranging deliveries, communicating with you regarding your purchase, and improving our services.
Limitation of Liability
We are not responsible for delays caused by shipping companies, force majeure events, or circumstances beyond our reasonable control.
Changes to These Terms
We reserve the right to modify these Terms & Conditions at any time without prior notice.
Continued use of the website constitutes acceptance of any updated terms.
Contact Us
For any questions regarding these Terms & Conditions, please contact us through our official customer support channels.
